After your package is delivered to our warehouse in Florida and processed to your dashboard, packages sent by sea usually takes 7-10 days to arrive in Jamaica. Packages shipped via air are usually made available 3-5 days after they are processed by our warehouse in Florida.

Yes. Invoices have to be used to declare to Jamaica Customs the content and value of each package entering the island. If invoices are not provided, this will result in delays at Customs and there is the possibility that the customs officer inspecting the shipment will assign a higher value to your package. Jamaica Customs requires invoices for all packages being imported into Jamaica to determine the value and whether Customs duty charges apply. All invoices must be legible, from the supplier, itemized with the item's cost, and include the supplier's and the buyer's name, tracking information and address details. Gifts, used goods, and shipments that are not coming directly from an e-commerce vendor also require invoices to clear Customs. Failure to submit an invoice or complete invoice will lead to the package being left uncleared until an invoice or completed invoice is provided. Once a package is left uncleared there will be an administrative fee of $1000jmd per trip for additional services provided.

You are given 14 days to collect your package to avoid a storage fee of $200 JMD per day for small packages and $350 JMD per day for large boxes. If your package exceeds 30 days uncollected/unclaimed it is subjected to being auctioned to recover loss from expense of freight and other local charges to clear package(s).

Yes. You will be updated via email or our mobile app when your package arrives at our facility in Florida, when it is enroute to Jamaica, when it arrives in Jamaica and lastly when your package is available for pick up/ delivery. You will also be notified if your package has been detained or on hold.

Packages with weights not listed on the rate sheet will be charged the next rate up. Example: A package weighing 1.4lbs will be rounded to 2lbs

Please note that your package will be placed in unknown if your mailbox number (eg. SPLY1234) was not added upon purchasing or if the shipper did not include it on the shipping label which will result in your package being delayed. In order for your package to be requested from unknown Shiplynx must be provided with the complete tracking number to forward to the warehouse for verification purposes to have it processed to your dashboard.Once tracking information is provided to the warehouse it can take up to 5 days to be processed for shipment on the next shipment cycle.

Shipments with an invoice value of $100 USD and over are eligible to be charged customs duties. This means that if the total cost of your package, including any shipping costs, exceeds this amount, you may be charged customs duties

Yes, If you would like for us to deliver directly to you that will incur a cost based on your location.To schedule a delivery, log into your account and click “Delivery Requests” thereafter you will select the packages you would like to have delivered and also provide the location in which you would like your packages delivered. Cash on delivery is accepted

Unfortunately, we do not ship items from Jamaica so we are unable to provide return shipping at this time. You could consider using Fedex or a similar courier service to have your items returned to the US.

All packages coming through Jamaica Customs are subjected to being opened and inspected by a customs officer to verify that the invoice matches the contents of the package. They are then resealed using cello tape.

Yes we do😊 , we ship barrels, televisions, appliances, furniture as well as D & E Containers.

When your package shows “delivered” from your retailer, please allow up to 24 business hours for it to be posted to your account.Our warehouse processes packages in the order that they are received and because we receive hundreds of packages per day we aren’t always able to post all packages to their respective accounts on the same day.
However, if in any case it has not been updated after 24 business hours please reach out to us urgently with the tracking # for your package so that we can investigate (Please also take this time to verify your shipping address on your order in the event of any errors made).

Yes, there are several groups of products that are either prohibited or restricted for importation. Please note it is the purchaser's responsibility to familiarize his or herself with the most recent Customs Regulations as it relates to policies, procedures, import requirements and restrictions. Click here to see the attached information sheet of some restricted or prohibited items.

No, a processing fee is not applied on each package. However, there is a handling fee that will be applied to packages 15lbs and more.